Refund policy

Last updated: November 12, 2026

30-day returns

If you are not happy with your order, you can return it within 30 days of the day it was delivered.

• The item must be complete, with everything that came in the box.
• It must be in the condition you received it, apart from trying it out.

How to return

1. Email pootle.store@gmail.com with your order number and the reason for the return.
2. We reply with the return address and instructions. Please do not send anything back before you hear from us; packages sent to our business address cannot be processed.
3. Ship the item back with a tracked service and keep the receipt.

Return shipping is paid by the customer, unless the item arrived damaged, defective or was not what you ordered. In those cases we cover the cost or send a replacement without asking for the item back.

Refunds

Once we receive and check the return, we refund the full purchase price to your original payment method within 10 business days. Your bank or card issuer may need a few more days to show it.

Damaged, defective or wrong item

Email us a photo and your order number within 30 days of delivery. You choose between a free replacement and a full refund.

Cancellations

You can cancel an order free of charge as long as it has not shipped. Email us as soon as possible. If it has already shipped, the return steps above apply.

Contact

Email: pootle.store@gmail.com