Shipping policy

Last updated: November 12, 2026

Where we ship

Markwell Tools ships to addresses in the United States. Shipping is free on every order, with no minimum and no code needed.

Processing time

Orders are processed within 1 to 3 business days. Business days are Monday through Friday, excluding public holidays.

Delivery time

After processing, delivery usually takes 7 to 14 business days. During busy periods such as Black Friday and the holidays, delivery can take a few days longer.

Tracking

As soon as your order ships, we email you a tracking link. It can take 1 to 3 business days before the carrier shows the first update.

Wrong address or missing package

Please check your shipping address before you place the order. If you notice a mistake, email us right away and we will correct it if the order has not shipped yet. If your tracking shows delivered and you cannot find the package, or it has not moved for 10 business days, email us with your order number and we will sort it out.

Damaged on arrival

If your order arrives damaged, email us a photo and your order number within 7 days of delivery. We will send a replacement or refund you.

Contact

Email: pootle.store@gmail.com. We reply on business days, usually within 1 business day.